ABOUT FRESHBYTE
A customer service organization that happens to build great software
FreshByte is built on one core belief: that the best software in the world is worthless without the support to back it up. We've been proving that in the wholesale food distribution industry since 1990.
35+
Years in fresh food ERP
24/7
Unlimited support included
6
Fresh food verticals served
2 hrs
Guaranteed response time
WHO WE ARE
Purpose-built for wholesale food distribution — from day one
FreshByte is a customer service organization that specializes in software for the wholesale distribution industry. We provide an inventory and accounting management system built to increase gross profits and minimize costs for wholesalers, distributors, and manufacturers.
With real-time inventory control, instant profitability, lot traceability, and a complete general ledger, FreshByte provides the best management tools to significantly improve all aspects of your business — regardless of what fresh food products your company imports, manufactures, processes, or distributes.
We are based in Houston, TX and serve customers across North America.
Customer Service First
We define ourselves as a customer service organization — not just a software company. Every client gets 24/7 unlimited live support with no call centers, no phone queues, no per-incident fees, and a guaranteed 2-hour response. Day or night. Weekends included.
Built for Fresh Food
FreshByte was designed from the ground up for perishable food distribution — not adapted from generic ERP software. Every feature reflects how fresh food businesses actually operate.
Always Evolving
FreshByte is continuously updated to meet new compliance requirements, industry changes, and customer needs. Updates are seamless — no downtime, no disruption to your operation.
Customized to Your Business
We work closely with every client to customize features to their unique business needs — not force them into a one-size-fits-all workflow.
SUPPORT — BECAUSE IT MATTERS
We answer the phone.
Most software companies bury support in the fine print. We gave it its own page.
"Visit FreshByte.com while you're on hold with your current software's support line."
Don't worry, we answer… and it's free.
FREE
Always free. No surprises.
Support is included — period. No per-incident fees, no premium tiers, no fine print. Pick up the phone and we're there.
24/7
Around the clock.
Fresh food doesn't keep banker's hours and neither do we. Whether it's a Monday morning receiving issue or a late Friday shipment, we're available.
✓
Live people, not bots.
No chatbots. No automated responses. A real FreshByte team member picks up and stays with you until your issue is resolved.
★
We know your business.
Lot traceability, COOL labeling, short shelf life, date-sensitive pricing — our team speaks fresh food distribution. You won't spend your call explaining the basics.
FREE
always
24/7
live support
100%
food distribution
FDA
FSMA ready
<60s
avg answer time
Support isn't a feature. It's a promise.
When you run on FreshByte, you're never on your own — from day one through every order, every season, and every customer after.
WHY CHOOSE FRESHBYTE
Four reasons distributors switch to FreshByte
Predictable Costs
One flat service plan covers unlimited support, bug fixes, and all future software releases — no surprise invoices, ever.
Industry-Specific
FreshByte was designed exclusively for wholesale food distribution from day one — not a generic ERP adapted to fit your industry.
Compliance Built In
FSMA 204, FDA, USDA, PACA, and Country of Origin Labeling requirements are baked into the platform — not bolted on as an add-on.
Real People. Real Support.
Live, US-based support staff available 24/7/365. You'll always reach a knowledgeable FreshByte employee — never a call center.
30+
Years serving food distributors
24/7
Live US-based support
100%
Industry-specific platform
$0
Extra charge for updates
THE TEAM
The people behind FreshByte
A small, experienced team deeply committed to the fresh food
distribution industry and the customers we serve.
Trevor Morris
CHIEF EXECUTIVE OFFICER
Trevor graduated from the University of Houston with a B.S. in Psychology. He joined FreshByte in March 2004 and through hard work and dedication was promoted to CEO. He has led the company's growth in staff, market penetration, and new service areas. An avid sports fan, Trevor also loves traveling with his family.
Charles Butler
EXECUTIVE VICE PRESIDENT
Charles serves as Executive Vice President at FreshByte, bringing extensive experience in software development and business operations to help guide the company's strategic direction and product development.
Beth Jackson
EXECUTIVE VICE PRESIDENT
Beth serves as Executive Vice President at FreshByte, overseeing key operational areas and playing an integral role in client relationships, business development, and the company's continued growth.
Lois Carlisle
DIRECTOR OF OPERATIONS
Lois oversees Customer Support and a number of other areas at FreshByte. She has 24 years of experience in the food industry — and before joining the team, she was a FreshByte client and user for 5.5 years. Her number one priority is raising the bar on customer support.
Cheryl Lipson
SR. IMPLEMENTATION SPECIALIST
Cheryl has been with FreshByte since 2021, helping new clients transition into the system. Prior to joining FreshByte, she was a General Manager for a smoked salmon company and used FreshByte as a client — giving her a unique perspective on the implementation process. Based in Miami, Florida, Cheryl partners with clients to ensure a smooth onboarding experience and helps teams build confidence in using the system.
Theresa Reyes
ADMINISTRATIVE ASSISTANT
Theresa has been with FreshByte since 2022, serving as Executive Assistant to some of the best of the best. She wears many hats — managing Accounts Receivable and Accounts Payable and keeping things organized with just the right amount of controlled chaos. A proud mom of two, Theresa is a music lover, adventure seeker, and avid baseball fan who brings a positive, can-do attitude to everything she does.
Woody Gamboa
SUPPORT SPECIALIST
Woody joined FreshByte last October as the newest — and youngest — member of our support team. Hailing from Wyoming, he is still adjusting to the Texas summer heat, but Houston is quickly starting to feel like home. Outside of work, he has a passion for math and spends much of his free time tutoring middle and high school students — including one of the boss's kids. FreshByte is glad to have him on the team!
Chris Bivens
REGIONAL SALES MANAGER
Chris attended East Texas State University (now Texas A&M University–Commerce), where he studied Business and played men's intercollegiate basketball. As Regional Sales Manager, he is responsible for supporting existing clients, cultivating new business opportunities, and expanding the FreshByte brand throughout the United States and international markets. Loves riding bikes — and you can't use his brush to paint your portrait.
Ready to see what FreshByte can do for your operation?
Request a personalized demo and meet the team that will support you
every step of the way.